At Helvetia Defense, we take customer service seriously. If you're not satisfied with your order, we'll do our best to make things right.
We aim to ship all orders within 48 hours of receiving the necessary paperwork. Products that are not subject to regulations and can be sold freely will be shipped within 48 hours of receiving payment. Please note that shipping times may vary depending on the destination and shipping method.
To avoid the costs of returning products, please contact us with any questions you may have about our products before placing an order. All returns require prior approval from Helvetia Defense. To obtain an RMA number, please contact us by phone or email.
All returns must be made within 15 days of product delivery and must be new, in mint condition, and in their original packaging. Accessories, documentation, and registration cards must be included. Return shipping charges to Helvetia Defense are covered by the customer and original shipping charges for product returns are non-refundable.
Please note that we do not accept returns for special order products, including firearms, ammunition, optics, barrels or barreled receivers, and any product that requires an official government license of ownership.
For firearms, cancellations are subject to a 15% restocking fee unless exchanged for an item of equal or greater value. Firearms cannot be returned unless found to be defective or damaged during shipment. Please inspect your firearm thoroughly upon receipt and contact us immediately if there are any issues. After the firearms transfer, any warranty issue will have to be addressed through the firearm manufacturer.
For accessories, all returned or exchanged items must be in new and resalable condition with original packaging and returned within 15 days of purchase along with an original receipt.
If you have any questions about our shipping and return policies, please contact us via email or call us during working hours at +41 22 593 00 01.
Thank you for choosing Helvetia Defense!